Terms and Conditions - Bloom Bakers

Between Us

Your orders are an offer to purchase goods from us. We will confirm receipt and acceptance of your order by sending you an email summarising the details of your order – this is the point at which we accept your order and the contract is formed (subject to the below Terms & Conditions). If we cannot accept your order, we will notify you.

These are the terms on which we sell all goods to you (both corporate and private people). By ordering any of the goods, you agree to be bound by these Terms and Conditions.

Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked ‘I Accept’. If you do not click on the button, you will not be able to complete your Order.

Before placing an order via email, you will be asked to agree to these Terms and Conditions. We will assume confirmation of the order as ‘Acceptance of the Terms & Conditions’.

You can only purchase the goods from the website if you are eligible to enter into a contract and are at least 18 years old.

Product Description and Specifications

We have made every effort to ensure that the goods displayed on this website and in our brochures conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions of items on the website and brochures are quoted as accurately as possible, but please note that all images are for illustration purposes only. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.

All goods which appear on the website are subject to availability.

In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

Gift Messages

A personal gift message can be included with all orders. Please note that ‘special’ characters, clip art images, emoticons, etc. are not always recognised. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible.

Prices

Products are displayed with prices in GBP sterling at the time of your order. Prices displayed in brochures and on the website include Value Added Tax which will be applied at the current rate where applicable. Prices may be subject to variation without notice. If there is a pricing error on either our website or in our brochures, we will contact you as soon as possible. You will have the option of reconfirming your order at the revised price or cancelling your order and receiving a refund. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders.

Promotions and Promotional Codes

If you have a published Bloom Bakers Ltd promotion code, please note that offers cannot be used in conjunction with any other offers and offers apply to one per household. Please see the relevant product or offer page for the terms and conditions applicable to the relevant promotion.

Payment

All payments for goods must be made within 30 days of when the order is placed. We will not despatch goods before (partial) payment is received. We accept payment by Visa, MasterCard, American Express, PayPal, Google Pay, but cannot accept cheques or cash as payments for online or telephone orders. Please do not send us payment information using those mediums.

Our website uses high-level SSL encryption technology. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.bloombakers.com in your browser address window. A small locked padlock will also appear in the address bar of your browser window.

Corporate Order Deliveries

We dispatch our UK addressed corporate orders up to 2kg with a relevant Royal Mail service. Orders of 2kg and over are shipped with ParcelForce. While we make every endeavour to post your order out within the agreed timeframe, we cannot take responsibility for any delays or damage that occurs in the postal system.

All deliveries must be to a named individual and include a contact phone number. If a delivery at that address is not possible, you may be given the option for a re-delivery or collection. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to us and you will be contacted for instructions as to where the goods should be delivered to. Please note that postal cost for redelivery from our head office will be passed on to you.

Refunds will not be available in these circumstances.

Delivery times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (e.g. weather) for which we will not be responsible.

If the items are not delivered within the time period that we specify in the Confirmation Email, please in the first instance contact orders@bloombakers.co.uk quoting the order reference contained in your Order Confirmation Email.

Corporate Orders Multiple Addresses

Large Corporate Orders that are going to be sent to more than 4 different addresses we require you to use our formatted password protected excel sheet. If you supply your own sheet then delays can be incurred in the sending of your goods.

Delivery to United Kingdom Addresses

All deliveries must be to a named individual. If a delivery at that address is not possible, you may be given the option for a re-delivery or collection. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to us and you will be contacted for instructions to where the goods should be delivered. Please note that postal cost for re-delivery will be passed on to you.

Refunds will not be available in these circumstances.

Delivery Outside the United Kingdom

The products specified on this website are suitable and approved for use for customers within the United Kingdom (excluding Channel Islands and Isle of Man). Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and should ensure that the products and delivery of them complies with local laws.

All deliveries must be to a named individual and include a contact phone number. If a delivery at that address is not possible, you may be given the option for a re-delivery or collection. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods might be returned to us and in wish case you will be contacted for instructions to where the goods should be delivered. Please note that postal cost for re-delivery will be passed on to you.

Refunds will not be available in these circumstances.

If the items are not delivered within the time period that we specify in the Confirmation Email, then please in the first instance contact orders@bloombakers.co.uk quoting the order reference contained in your Order Confirmation Email.

Customs Duties

Items for delivery outside the United Kingdom may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You are responsible for import duties, taxes and fees incurred on your purchases.

For orders placed on our website, we make every effort to include the applicable duty and tax, which we will pay on your behalf, however there may be additional local duties and taxes that are out of Bloom Bakers’ control that you may need to pay in order to receive the goods.

Customs authorities may request personal information such as a Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned. We therefore recommend that the recipient’s telephone details be included with the order. In these instances we are unable to refund the cost of postage and packaging.

For items you order, you are considered to be the importer of the products and must comply with all laws and regulations of the country to which the items are to be delivered.

Please note that cross-border deliveries are subject to opening and inspection by customs authorities. We cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.

Cancellations Prior or After Despatch

Once confirmed, it may not be possible to prevent an order from despatch. Similarly once despatched we are unable to stop delivery or cancel the order.

If you wish to cancel your order, please contact orders@bloombakers.co.uk or call on 07510921787.

In the event that orders cannot be stopped or cancelled, subject to these Terms & Conditions, you may return the items to us per your ‘Right to Cancel and Return Purchases’ below.

Your Food products

You biscuits will be delivered with clear storage instructions (keep them in a dark, dry ambient temperature location). You must therefore ensure that there is someone to accept these items. As responsibility for the biscuits after delivery has taken place, lies with the recipient.

Fresh food is perishable. Therefore these products are excluded from your statutory right to return purchases within the fourteen day ‘cooling-off’ period.

Right to Cancel

Purchases made online or over the telephone.

You have the right to cancel your order made online or over the telephone within a ‘cooling off’ period of 14 days from the day you placed the order.

This right applies to all items except:

Perishable goods that are made to your specifications or are clearly personalised;

Goods which are liable to deteriorate or expire within 10 weeks.

Food items that have been purchased at a discount due to a short shelf life

Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;
in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

If you wish to cancel your order. Please email us@bloombakers.co.uk or call 07510921787

Your statutory rights are not affected.

Items Which Are Damaged in Transit

If you take delivery of a package from us the Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them. Should the goods have been damaged in transit, then we will require proof of damage within 3 days of receipt of your order. Depending on the damage we can either replace the damaged products, send a gift voucher to the value of the damage, or provide you with a refund to the value of the damage.

You are responsible for sending the goods back to us. On their return we will check the items, and we may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility.

In such circumstances, please email us@bloombakers.co.uk. It is your responsibility to ensure that the items are adequately wrapped. The goods can be returned to our head quarters at: 13 Lidgett Park Grove, LS8 4HW, Leeds, UK.

Items Which Are Incorrect

I If you take delivery of a package from us the Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them. Should the goods delivered to you not be as described, or are not per a your agreed sample (if we supplied you with a physical sample), we will either replace the product, send a gift voucher, or provide you with a refund, if the fault is notified to us within 3 days of you receiving the product.

Beyond Reasonable Control

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control.

Limitation of Liability

Save for death or personal injury caused by our negligence, Bloom Bakers Ltd accepts no liability and shall not be responsible for any indirect, consequential, special, economic or exemplary losses or damages however they may arise, whether foreseeable or otherwise.

Complaints

If you have a complaint about an order, this website, or any other matter relating to Bloom Bakers Ltd, then please in the first instance, contact us by using us@bloombakers.co.uk. Or call us on Tel: 07510921787 Monday to Friday from 09:30am-3pm. We will respond to you as soon as possible.

Alterations to this Website and General Terms & Conditions

We reserve the right at any time to make changes to these Terms & Conditions, Privacy & Cookie Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order from the website or other means.

Content & Intellectual Property Rights

Bloom Bakers owns (or holds the relevant licence to use) the intellectual property rights in this website, all imagery, descriptions, content and all products and packaging. You are only allowed to use content found on this website as expressly agreed by Bloom Bakers. Any reproduction or redistribution of our intellectual property may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

You agree that no joint venture, partnership, employment or agency relationship exists between yourself and Bloom Bakers. You will not express yourself as an employee, agent or representative of Bloom Bakers and we are not liable for any representation, act or omission on your part.

Personal information

We retain and use all information strictly under the Privacy Policy.

We may contact you by using e-mail or other electronic communication methods, by pre-paid post and you expressly agree to this.

Waiver

If you breach these Terms & Conditions and we take no action, we shall not be deemed to have waived our rights to enforce the Terms & Conditions.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England & Wales and are under the non-exclusive jurisdiction of the English & Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or English and Welsh courts.

Customer Services

For order, product or service enquiries, including any complaints, please contact us with the below details:

Tel: 07510921787 Monday to Friday from 9:30am-3pm

Email: orders@bloombakers.co.uk

For corporate order enquiries, please contact our sales team:

Tel: 07510921787 Monday to Friday from 9:30am-3pm

Email: enquiries@bloombakers.com

Our Details

Bloom Bakers Ltd.
Registered in England: 13142650
Registered office: 13 Lidgett Park Grove, LS8 4HB, Leeds, UK.
VAT No. GB289324271